Need help with your hosting, domain, billing, or website addon? The fastest way to get direct assistance from our team is by opening a support ticket.
Support tickets are handled by real humans 24/7 — and it’s the best way to track your request in one place.
Step 1: Log In to Your Client Area
Start by logging in to your adxhost client account:
Use the email and password you registered with.
Step 2: Go to the Support Section
Once logged in:
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Hover over or click “Support” in the main navigation menu
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Select “Open Ticket”
Alternatively, you can use this direct link:
Step 3: Choose a Department
Select the appropriate department so we can assist you faster:
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General Inquiries – For questions about our services
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Technical Support – Hosting, website, or email issues
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Billing Department – Payment, invoices, or refunds
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Website Design Addon – Website orders or revisions
Choose the most relevant option before continuing.
Step 4: Fill Out the Ticket Form
On the ticket form:
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Subject – A short title like “Issue with email setup” or “Need to upgrade hosting”
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Message – Describe your issue clearly. The more detail, the better!
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(Optional) Attach a file – Screenshots or documents help us understand your issue faster
Once done, click Submit.
Step 5: Wait for a Response
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You’ll receive an email confirmation immediately
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A support agent will respond shortly, depending on your department and priority
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You can view and reply to your ticket anytime in your client area under:
Support → Tickets
Pro Tips
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Always open a new ticket for each issue
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Be as detailed as possible to avoid delays
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Avoid sending login credentials in the message — we’ll ask for them securely if needed
Need Urgent Help?
If it’s an emergency (e.g., website down), mark your ticket as High Priority when submitting.
For quick questions, you can also try our Live Chat on the homepage.
