If your website experiences an error, gets compromised, or you accidentally delete files, restoring a backup can help you quickly recover your site. This guide walks you through restoring your website from a backup using cPanel.

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Step 1: Log in to cPanel

1. Visit: https://yourdomain.com/cpanel

2. Enter your cPanel username and password

   (You can also log in from the adxhost Client Area under Services → My Services → Login to cPanel)

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Step 2: Access the Backup Tool

 

Once in cPanel:

1. Scroll down to the Files section

2. Click on Backup or Backup Wizard

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Step 3: Download or Restore a Full or Partial Backup

 

Depending on your needs, you can restore:

• Full Account Backup (if available): Restores everything, including website files, databases, email, etc.

• Home Directory Backup: Restores all files in your main web directory (public_html)

• Database Backup: Restores your website’s database (for dynamic sites like WordPress)

• Email Forwarders or Filters: Restores mail configuration only

 

To restore files:

1. Under Restore a Home Directory Backup, click Choose File

2. Select the backup file from your computer (e.g., backup-04-25-2025.tar.gz)

3. Click Upload

 

To restore a database:

1. Scroll to Restore a MySQL Database Backup

2. Click Choose File, select your database backup file (e.g., yourdatabase.sql.gz), and click Upload

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Step 4: Restore via JetBackup (If Available)

 

If your hosting package includes JetBackup:

1. In cPanel, click JetBackup under the Files section

2. Choose what you want to restore:

   • Full Account

   • File Backups

   • Database Backups

   • Cron Jobs or Email Backups

3. Select a restore point based on the date

4. Click Restore, then confirm the action

 

JetBackup will queue the task and automatically restore the selected backup.

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Step 5: Confirm Website Restoration

 

Once the backup is restored:

• Visit your website to verify that it has been returned to the desired state

• Clear your browser cache and site cache if needed

• Check dynamic functionality (like contact forms or admin logins)

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Need Help?

 

If you’re unsure about which backup to use or encounter errors during restoration, please submit a support ticket. Our support team can assist you with restoring your files or database.